This policy explains how Just Tour by 99e collects, uses and stores your personal information when you use our website or book a trip.
1. Who we are
Just Tour is operated by 99e. For any privacy questions, contact us at support@99e.co.uk.
2. What we collect
We collect information you provide directly, such as your name, email address, phone number, travel dates, party size and any special requirements. We also collect technical data such as your IP address, browser type and pages visited, using standard analytics tools to improve the website.
3. How we use your data
We use your data to build your itinerary, process your booking, send confirmations and receipts, arrange your trip with local suppliers, and contact you about your holiday. With your consent, we may also send you updates and offers about Bosnia trips.
4. Legal basis
We process your data to perform our contract with you (booking and delivering the trip), comply with legal obligations (such as accounting records), and pursue our legitimate interest in running a safe and efficient travel service. Marketing contact is based on your consent, which you can withdraw at any time.
5. Sharing your data
We share only the information necessary with trusted local partners such as hotels, guides and transfer providers so they can deliver your trip. We use Stripe for secure payment processing. We do not sell your personal data to third parties.
6. International transfers
Some of your data may be transferred to and processed in Bosnia & Herzegovina and other countries outside the UK/European Economic Area to deliver your trip. We take appropriate safeguards to protect your information.
7. How long we keep your data
We keep your booking data for as long as needed to deliver your trip, handle any follow-up queries, and meet legal and accounting requirements. Marketing preferences are kept until you withdraw consent.
8. Your rights
You have the right to access, correct, delete or restrict the use of your personal data. You can also object to processing and withdraw marketing consent. To exercise any of these rights, email support@99e.co.uk.
9. Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. You can manage cookies through your browser settings.
10. Security
We take appropriate technical and organisational measures to protect your data. Payment information is handled securely by Stripe and is not stored on our servers.
11. Changes to this policy
We may update this privacy policy from time to time. Any significant changes will be posted on this page with an updated date.
12. Contact us
For privacy questions or data requests, email support@99e.co.uk.